Our Returns Policy

We are aware that orders to international addresses may take time to reach you; therefore we will accept returns provided you have contacted us within 14 days of your order receipt. Your glasses should then be shipped to us no later than a further 10 days from notifying us.

You are required to include the return form (we will email this to you after you contact us) with your returns package. Returns must be in their original condition and with all accessories included in your package.

Any postage fees incurred for returning glasses to us will need to be covered by the sender.

Your return will be accepted provided you were not advised when you purchased (by our opticians or by information on the website) that your original order was inappropriate for your needs.

When you do return any glasses we recommend that you obtain proof of postage as we are unable to take responsibility for packages lost in post.