FAQ

Q: What is the procedure for placing an order?

A: It’s a very simple process involving only three steps:

Get an eye exam done, if you already have an exam done previously, simply visit your optometrist and ask for a legible copy of your prescription.

Pick your favorite frame(s) style(s) from frameless-eyeglasses.com you may submit your prescription via our online form, or you may send it via fax or email, and then pay for your item.

Please allow some time for shipping and handling.

Q: Is there anything I need for ordering from your website?

A: Before placing your order with us, please make sure that you have your credit card ready/pay pal account along with your prescription information; your prescription information should be provided to you by your doctor, according to the law. Be sure to ask your doctor for you pupillary distance (PD) measurement.

Q: How can I obtain a prescription?

A: All you need to do is visit your optometrist and have your eyes checked out, your doctor will then determine the right prescription for your eyes, and write you a prescription. When you ask for your prescription and PD, your doctor should provide you these by law.

Q: I am having trouble understand my prescription.

A: If you are having trouble understanding your prescription, please visit our "how to read your prescription guide.”

If you are experiencing difficulty understand your prescription then you can also send us your prescription by-email or alternatively by fax, our optometrist will explain you the details of your prescription and help you understand your prescription information, at no charge to you. All you need to do is scan you prescription and send it to us at: service@frameless-eyeglasses.com or if you like you send your prescription via FAX: +16466073585. Keep in mind that you’ll need to also send us your full name along with the order confirmation number, which is given at the end of your order.

Q: How can you afford to charge such low prices?

A: We have eliminated the middle man, and we have our own in-house labs and equipment, this in turn reduces our overhead costs, and we can therefore pass the saving onto our customers.

Q: Can I order frames without the prescription?

A: Yes, you can purchase frames without prescription. Simply select the "Fashion without Prescription" option.

Q: I had made an error ordering, what do I do now?

A: You need to get in touch with us as soon as possible email us at service@frameless-eyeglasses.com we tend to process our order fairly quickly, therefore you need to get in touch with us as soon as you realized you made a mistake. Changes have to be made within 24 hours after placing the order, otherwise changes cannot be made.

Q: What if my frames need to be adjusted after I receive them?

A: Most optical stores can adjust your glasses for free or for a small fee. If you are still experiencing problems then please reach us at: service@frameless-eyeglasses.com

Q: What is your privacy policy?

A: In respect to our private policy, we do not disclose any personal information to anyone, we only use your personal information to process your order in a timely manner. Your personal information remains confidential and taken seriously. If you wish to have yourself removed from Frameless Eyeglasses email list, then we will process your request quickly.

Visit our "Terms and Conditions" for more details.

Q: What are the lenses made of?

A: We tend to use lightweight optical lenses for most of our glasses. We also offer thin and ultra thin lenses. "Thin” lenses reduce the lenses thickness by 14%, while the "ultra thin” reduces the thickness by 33%. Thin glasses are used in our rimless frames which provide extra strength.

Q: Do you sell prescription sunglasses and tinted sunglasses?

A: We have a large selection of colored, tinted and polarized sunglasses- prescription sunglasses are available in dark tints-exactly like any pair of sunglasses. We also offer transition glasses, which are clear during the day, and automatically become darker in sunlight. Transitions also offer 100% protection against UV rays. All of these options can be purchased from our order form.

Q: Do you offer the option of adding coating on glasses?

A: We have many different types of tints and coatings:

  • In color tints, we offer, green, gray and mirror gray.
  • Anti reflective coatings: great for driving at night and using the computer.
  • UV 400 coatings: to protect your eyes from harmful UV rays.
  • Scratch resistant coating: protects your glasses from potential bumps and nicks.

Q: Do you sell bifocal lenses?

A: Bifocal lenses are available on a variety of frames; however, we would only recommend bifocals if the customer has been recommended to wear them by their doctor. Please click on this link to see our selection of bifocal lenses.

Q: Do you sell varifocal/progressive lenses?

A: Yes we do, please click on this link to see our varifocal/progressive lenses.

Q: How long does delivery take for glasses?

A: As per our terms and conditions, delivery can take up to 28 days, however on average delivery usually never exceeds for more than 14 days. Delivery also depends on the prescription’s complexity and coatings. Keep in mind that delivery time does not include the 3-5 days order processing times.

Q: Can I utilize my prescription for contact lenses for purchasing prescription glasses?

A: Sadly, you cannot use your prescription for contact lenses to purchase eyeglasses, because these prescriptions tend to often vary, contact your eye doctor for more information.

Q: What is (PD) pupillary distance?

A: Pupillary distance means the distance between your pupils

Q: Why do you need my (PD)?

A: In order for your glasses to perform at their optimum capacity, we need to create glasses which match the distance between your eyes, so that your pupils centrally aligned with the lens. This is the reason why we will need you (PD).

It is unfortunate but many doctors will never measure your (PD). Nevertheless, you can ask your doctor to measure you (PD) during an eye check-up. If you already have a prescription we can make your glasses using a standard/average (PD). While it may work for some wearers, it may also cause discomfort for others. Keep in mind that if you have a strong prescription, Your (PD) would be considerably different from the standard/average (PD).

Pupillary distance CAN be deliberated on your own with a tape measure. If you chose to calculate your own PD, then please use millimeters. Simply have someone help you gauge from the center of the left pupil all the way through to the middle of the right pupil. You will have to look straight forward at an object in the distance.

Although your average (PD) tends to be around 62mm, sometimes most folks fall within the 54 to 74 range. If your (PD) number is outside this range, then you are making a mistake. Therefore, please do not guess or assume your PD.

Infrequently, PD is printed like 32/34.5 (for example), which means the dimension from the midpoint of the nose to either eye, and your PD is the addition of the two – 32+34.5=66.5 (Mono R + Mono L = PD) and you can enter this as 66 or 67.

It is ok to be off by a millimeter or two, although you’ll need to be very accurate for progressive lenses.

Q: Are you able to read the prescription off my old glasses?

A: No, because varying states laws prohibit us from doing so.

Q: What form of payment methods do you accept?

A: We accept the following payments methods: visa, MasterCard, American express, discover and pay pal.

Q: When does the 30 day period begin?

A: The 30 day period begins when your package arrives at your front door and you have received it.

Q: Can I get a refund on my postage and or packaging?

A: Unfortunately, you cannot obtain a refund on postages and packing.

Q: Can I exchange and upgrade my frames for a more expensive one?

A: You may do so, but you’ll have to pay the price difference

Q: Will paying online be secure?

A: Our website uses VeriSign, which is the best industry standard for making safe and secure e-commerce transactions.